01
The contract holder's side
Someone who understands the coverage they bought and can explain it clearly, so the customer always knows where they stand.
Line of work 05
Claims Support for Dealers and Contract Holders
The claim is where your customer sees the true value of their protection. Responsive, reliable claims service keeps the promise made at the desk and brings customers back with confidence.
A claim handled well brings the customer back
Customers buy a service contract for what they expect to happen on a day that has not arrived yet. When that day comes, we work to make the claim match what your finance manager described across the desk.
That experience reaches further than one customer. In most dealer markets people know each other, ride together, camp in the same places and use the same service department, so a claim handled well travels by word of mouth.
It matters to your own team as well. A finance manager who has seen claims handled well presents the product with conviction.
What We Offer
What claims support covers
Claims support that treats the contract holder's experience as part of the product.
02
The service department's side
Prompt authorization, so units keep moving through the service drive without waiting on a callback.
03
What the claims tell you
Patterns in what is being claimed, and on which products. This is clear, direct feedback on the products on your menu.
04
The dealer's side
You hear about any issue early, while there is still time to resolve it with the customer directly.
Our Process
How we work with your store
Claims are treated as part of the product, from the sale through to the end of the term.
- The contract holder deals with someone who knows what they bought
- Your service department gets prompt authorization
- Claims patterns feed back into what goes on your menu
- Issues reach you early, while they are easy to resolve
- What we see in claims informs the next assessment
Common Questions
Questions dealers ask
Does our service department have to change how it works?
No. The aim is to remove steps from their day rather than add them, so claims move through the drive smoothly.
What happens when a claim is genuinely not covered?
The customer is told clearly and early, by someone who can explain why. A prompt, plain explanation from a person who knows the contract keeps the experience fair even when the answer is no.
Do you handle claims on products we did not buy from you?
That depends on the product and who administers it. Bring the specifics to the assessment, because the answer differs by contract rather than by a general policy.
How does this affect what we sell?
It gives you direct evidence of which products hold up at claim time, so you can put them on the menu with confidence.
Find out what your claims are telling you
The assessment includes how your current products perform at claim time, alongside the menu and the paperwork.